The Agent Settings panel controls how your Virtual Agent sounds and what happens when a call fails.
These preferences apply globally across all virtual interactions — whether for booking, confirmations, or general inquiries.
Setting descriptions
Agent Voice
Choose which voice the Virtual Agent uses during calls. Each option has a different tone and accent (for example, Jessica).
Voice Speed
Controls how fast the agent speaks.
1.0 = normal speed
Slightly higher values (for example, 1.17) make the agent sound a bit faster and more conversational.
Call forward to clinic – Transfer to
Enter the 10-digit phone number the call should be transferred to when the Virtual Agent needs to connect the patient back to your team — for example, if the request can’t be completed automatically or you’ve chosen “Forward Call” in a flow.
Call forward to clinic – Extension
If calls should reach a specific line or department, enter the phone extension here. If left blank, calls go to the main number you entered above.
Call forward to clinic – Message
Write the short message patients hear right before they’re transferred.
Example:
“I’m going to connect you to the clinic so a staff member can help.”
Example
If the Virtual Agent runs into an issue while booking, it can say your custom message and then transfer the patient to reception at 416-555-1234 ext. 102 to complete the request.