This step connects your configured Virtual Agent (Knowledge Base, Booking, ID & Verification, Updates) to a real phone line patients can call.
What This Number Is
It’s a Phelix-provided inbound number assigned to your clinic’s Virtual Agent.
Your clinic then asks its phone provider to forward incoming calls (all or a subset) to this Phelix number.
Use this same number for test calls during setup.
Note: Numbers used to transfer calls back to the clinic (e.g., Forward to clinic) are configured elsewhere in the flow and are not part of this assignment step.
How to Assign the Number
Go to Control Panel → Virtual Agent → Flow Builder → Conversational Flow → Assign a number.
Choose Select from assigned numbers.
Pick the number allocated to your account.
Click Save.
Forward Your Main Line to Phelix
Share the assigned Phelix number with your phone provider and request call forwarding from your main clinic line (or any line you choose) to the Phelix number.
Test Checklist (Before Going Live)
Call the Phelix number directly → confirm the Virtual Agent answers and follows your Knowledge Base and Booking settings.
Call your main clinic number (after forwarding is set) → confirm it routes to the Virtual Agent.
Trigger a transfer back to clinic within a flow → confirm it uses the Forward to clinic number you configured in Agent Settings or the relevant action block.
FAQs
Do we keep our existing public number?
Yes. Patients continue dialing your regular number; your provider simply forwards it to the Phelix number.
Is this the same as the transfer number used mid-call?
No. Transfers back to staff are configured separately (for example, Forward to clinic in Agent Settings or within each action).